RETURN & REFUNDS POLICY

Last updated: 06/03/2026

Thank you for your support! Every order is handled with care, and I want you to feel confident purchasing from the shop.

Because many of our products are printed, produced, or fulfilled specifically for each order, all sales are final unless the item arrives damaged, defective, or incorrect.

Made-to-Order Products

Fine art prints, framed prints, books, puzzles, and other physical products may be produced specifically for your order. For this reason, we do not accept returns or exchanges due to buyer’s remorse, incorrect size selection, change of mind, or accidental orders.

Please review all product details, sizing, descriptions, and shipping information carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:

support@photojoe.work

Please include:

Your order number
A brief description of the issue
Clear photos of the damaged item
Clear photos of the packaging
Any other relevant details

Once reviewed, we may offer a replacement, store credit, or refund depending on the situation.

Refunds

Approved refunds will be issued to the original payment method used at checkout. Processing times may vary depending on your bank, card provider, PayPal, or payment processor.

Shipping costs may not be refundable unless the issue was caused by an error with the order, damage during delivery, or fulfillment-related defect.

Cancellations

Orders may only be cancelled if production or fulfillment has not yet started. If you need to request a cancellation, contact us as soon as possible at:

orders@photojoe.work

Once an order has entered production, it may no longer be eligible for cancellation.

Lost or Delayed Packages

If your package appears lost or delayed, please contact us and we will help review the tracking information. We are not responsible for carrier delays, incorrect shipping addresses entered at checkout, or packages marked as delivered by the carrier.

If an incorrect address is entered at checkout, the customer may be responsible for any replacement or reshipping costs.